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Hi Global Mindsetter, As an experienced Internet user you can now turn that experience and global mindset into a chance to win $2000 cash by completing this short survey. In the 10 to 15 minutes it should take to complete the survey you will advance the understanding of Australian companies allowing them to improve the Internet services they offer. Your information is entirely confidential - under the Code of Professional Behaviour of the Market Research Society of Australia no personal information will be sold to anyone else. If you have any feedback, mail us on feedback@aptstrategies.com.au Thanks for participating and good luck! OK, here we go.......

1.	Which website do you most frequently visit each week?
	Please select one answer NineMSN Yahoo Australia/New Zealand AOL Australia LookSmart Australia eXcite Australia ABC.net.au News.com.au AltaVista TheAge.com.au Smh.com.au Napster.com None of the above

2.	Which of the following do you currently use?
	Handheld electronic organizer Organizer on your computer Mobile phone with Internet access Mobile phone without Internet access Portable Digital Assistant (e.g. Palm Pilot) MP3 player Music file sharing software Walkman Video game home console (e.g. Nintendo Playstation) None of the above

3.	Which brand of mobile phone do you currently use?
	Please select one answer Nokia Ericsson Motorola NEC Samsung Siemens Sony Panasonic Philips Other I don’t use a mobile phone Don't Know

4.	Which telecommunications carrier does your mobile phone use?
	Please select one answer Telstra Cable & Wireless Optus Vodafone AAPT Virgin Mobile Orange Primus RSL Communications Dingo Blue Other I don’t use a mobile phone Don't Know

5.	On a scale of 1 to 5, rank your current mobile phone carrier in respect to:
	Importance Never                 Always None                    High "is cheapest" 1 2 3 4 5 1 2 3 4 5 "is most conveniently located / most accessible" 1 2 3 4 5 1 2 3 4 5 "has widest range of choices" 1 2 3 4 5 1 2 3 4 5 "has best performing staff" 1 2 3 4 5 1 2 3 4 5 "provides opportunities for me to learn" 1 2 3 4 5 1 2 3 4 5 "has a brand I’d be proud to associate with" 1 2 3 4 5 1 2 3 4 5 "enables me to do the most with the new product" 1 2 3 4 5 1 2 3 4 5 "I regard as MY supplier" 1 2 3 4 5 1 2 3 4 5 "tailors services to my specific needs" 1 2 3 4 5 1 2 3 4 5 "provides more than I expect" 1 2 3 4 5 1 2 3 4 5 "Contributes to MY community/industry" 1 2 3 4 5 1 2 3 4 5 "provides unforgettable (good) service" 1 2 3 4 5 1 2 3 4 5 "Gives me experiences I tell friends about" 1 2 3 4 5 1 2 3 4 5

6.	How much is your mobile phone bill per month?
	Please select one answer $0 - $99 $100 - $199 $200 - $299 $300 or more Don't Know

7.	If you have ever changed your mobile phone carrier, what was the major reason why?
	Please select one answer Call dropouts Faulty handsets Unexpected high bills Unsatisfactory customer service Changing employment situation Switch to pre-paid plan Required a new mobile phone number Increased data services I have never changed my mobile phone carrier Other Don't Know

8.	How many SMS do you send and receive each week for?
	Business Personal Please select one answer None 1-5 6-14 15-29 30 or more Don't Know Please select one answer None 1-5 6-14 15-29 30 or more Don't Know

9.	Please select one or more of the following Internet enabled services you personally would use on your Internet enabled mobile phone or portable digital assistant (e.g, Palm Pilot) in the future?
	Personal Management services (to do lists, email, calendar) Information services (news, sport, weather) Financial Services (banking, broking, bill payment) Entertainment (games, horoscopes) Location based services (finding street location movies, restaurants) Timetables (transport, event times, flights) Mobile Commerce (buying over the wireless Internet) Don't Know None

10.	Which mobile phone carrier would you most likely select to provide you with the advanced next generation services listed above?
	Please select one answer Telstra Cable & Wireless Optus Vodafone AAPT Virgin Mobile Orange Primus RSL Communications Other Don't Know

11.	Which of the following handheld portable devices do you currently most frequently use?
	Please select one answer Palm Pilot HandSpring Visor Compaq iPaq Hewlett Packard Nokia 7110 Ericsson 380r Motorola Accompli PSION Sharp Casio I don’t use a handheld portable device Don't Know

12.	Where did you most recently purchase your wireless device (e.g. Palm Pilot or mobile phone)?
	Please select one answer Department store (e.g. Harvey Norman) Online website (e.g. Harris Technology) Specialty retail store (e.g. Tandy, Dick Smith) Specialty phone store (e.g. Telstra T-Shops) A computer dealer Other I have never purchased a handheld portable device Don't Know

13.	Which of the following wireless applications are you most to likely use in the future?
	Please select one answer Integration of many different device classes into your personal network (e.g. PC to Mobile Phone, PC to Palm Pilot) Fast wireless connectivity from hotel rooms Flight lounges and offices (e.g. SkyNet Global) Spontaneous/adhoc networking to share data and synchronisation between devices Cable-free connectivity to printers, fax, and projectors Remote access control to home entertainment equipment via PC or Hand held computer Other None of the above Don't Know

14.	Which of the following companies do you feel can most assist you with wireless technologies?
	Please select one answer My telecommunications carrier (e.g. Telstra, Vodafone, etc) My computer supplier (e.g. Dell, Compaq, Toshiba, etc) My mobile phone supplier (e.g. Nokia, Ericsson, etc) My portable digital assistant supplier (e.g. Palm Pilot, Handspring, etc) My organizations IT Vendor (e.g. IBM, Hewlett Packard, etc) My content provider (e.g. The Age, Sydney Morning Herald, Daily Telegraph) Software companies (e.g. Microsoft, Oracle, etc) Other Don't Know

15.	Please indicate how many hours in an average week you would?
	None Less than 1 hour 1-4 hours 5-9 hours 10-19 hours 20 hours or more Don't Know Access the internet Read hardcopy newspapers Listen to the radio Watch free to air TV Read hardcopy magazines Talk on the mobile phone Talk on the land telephone Talk on the telephone via the Internet Listen to music downloaded from the Internet Send and receive Instant Messages via the Internet Unproductive at work (i.e., away from desk or in transit)

16.	How many Instant Messages do you send and receive each week for (e.g. AOL or Yahoo Messenger)?
	Business Personal Please select one answer None 1-5 6-14 15-29 30 or more Don't Know Please select one answer None 1-5 6-14 15-29 30 or more Don't Know

17.	What is the main motivating factor for you using instant messaging?
	Please select one answer Convenience Faster communication than email My friends/ peer group use it Improved work productivity Allows better customer service Socially fashionable Necessity for business Other I don’t use instant messaging Don't Know

18.	Which of the following online services do you currently pay for?
	Broadband Internet access Online business news Online shares and finance information Online music Adult entertainment Data services via mobile phone/PDA None of the above Don't Know

19.	Please indicate how much you would be prepared to pay per month for the following?
	$0-9 $10-$19 $20-39 $40+ Don't Know Subscription to business online news (e.g. BRW.com.au) Access to the Wireless Internet via mobile phone Unified messaging where you could receive unlimited emails by speaking on the telephone Voice Calls over the Internet Subscription to download unlimited music over the Internet Subscription to download unlimited movies over the Internet Subscription to download unlimited games over the Internet Subscription to unlimited Interactive Television To keep my email address even if I changed my Internet Service Provider To protect my personal details from being collected when I visit websites

20.	How often have you shopped online in the past 12 months?
	Please select one answer None 1-4 times 5-9 times More than 10 times Don't Know

21.	Which of the following financial tasks have you completed in the past 12 months?
	Via the Internet Offline Applying for a home loan Buying shares Selling shares Open/Operating an Investment Fund Open/Operating a Managed Fund Open/Operating a Superannuation Fund Downloaded a prospectus Buying insurance Lodging a tax return Paying bills Other financial task None of the above

22.	Which of the following have you purchased in the past 12 months?
	Via the Internet Offline Buying a NEW car/ motorbike Buying a USED car/motorbike Buying a mobile phone Buying an interstate air ticket Buying an overseas air ticket Buying concert/ event tickets Buying computer hardware and software Buying Fashion Buying Homewares Buying CD's, video tapes and DVDs online Buying groceries/ flowers Buying books Buying beer/wine/spirits Buying a gift for someone else Buying adult or sex products None of the above

23.	On average, how much did you spend online per transaction?
	Please select one answer Less than $50 $50 - $99 $100 - $299 More than $300 None Don't Know

24.	Which of the following tasks have you done via the Internet?
	Meeting people on a singles website Applying for a job Online gaming Buying or selling via an Auction website (e.g. eBay) None of the above

25.	Which factor most influenced your decision to purchase online?
	Please select one answer Price Convenience of shopping after the store closes Comparing products Product not available in Australia Quality of content Guarantee of delivery within a time period Ease of returning product To experience the difference online Third party trust/ security seal Other Don't Know

26.	Do you have security or privacy concerns on conducting online transactions (eg. shopping)?
	Please select one answer Security Privacy Neither of the above Yes, both security and privacy Don't Know

27.	When you are transacting with a website, which factor gives you the most confidence in its security?
	Please select one answer Degree of professional design of the website Degree of functionality of the website Degree of product range on the website A WebTrust Seal Reputation of organisation Privacy policy available to be read Having heard about the website Recommendation by others No reason Other Don't Know

28.	Which of the following would you most like to redeem your frequent flyer points for?
	Please select one answer Flights Financial services (e.g. insurance, home loans) Internet access Mobile phones/ Portable Digital Assistants Hotels/ Dining out Event/ Concert tickets (e.g. Ticketmaster) Gift vouchers (e.g. Wishlist.com.au) Outdoor activities I don’t have a frequent flier membership Other Don't Know

29.	Which of the following forms of Internet advertising do you most notice, read and respond to?
	Please select one answer Ads about brands you know Ads about new products from companies you know and are interested in Ads about promotional offers and competitions Ads for products or services, where a discount is offered Visually stimulating and eye-catching ads Ads that are different sizes and shapes to usual ads Text links to other websites Ads that are directly relevant to your purpose for being on the Internet Other Don't Know

30.	Which of the following government online services have you used?
	Finding government advice and information (e.g. Medical) Paying rates Registering business details (e.g. ABN) Lodging GST statements Paying Tax Paying fines Lodging complaints (eg. Ombudsmen etc) Searching for a job (e.g., Jobsearch.gov.au) Other None of the above Don't Know

31.	When did you first connect to the Internet?
	Please select one answer Less than 1 year ago 1 to 3 years ago 3 to 5 years ago Longer than 5 years ago Don't Know

32.	Which Internet Service Provider (ISP) do you subscribe to at home?
	Please select one answer OzEmail AOL Access One Connect.com.au uunet WebCentral iHug AAPT SmartChat Internet iPrimus Optus Intenet Telstra Big Pond Home Cable & Wireless Optus Dingo Blue Orange Telstra Big Pond Cable IBM

33.	Are you currently thinking of changing your ISP?
	Please select one answer Yes Yes, and I have already changed my ISP atleast once No Possibly, I am thinking about it Don't Know

34.	When choosing an ISP what is the most important factor?
	Please select one answer Having a simple flat rate plan Free Helpdesk Unlimited hours Unlimited downloads Only pay for the time you use No contract period Free Web based email address Other Don't Know

35.	Where do you normally access the Internet/ World Wide Web from?
	Please select one answer Home Work Tertiary/ University Internet Café/ Airport Other Don't Know

36.	Which online bank do you mainly bank with?
	Please select one answer Commonwealth Westpac Citibank Bank West St George Metway Bank Challenge Bank NAB ANZ Bank of Queensland Bank of Melbourne Suncorp Colonial State Bank Any Building Society Any Credit Union Macquarie Bank of South Australia Paypal Merrill Lynch HSBC ING Direct AMP Other Don't Know

37.	Which online broker do you mainly buy and sell shares with?
	Please select one answer National Direct Online Egoli Commonwealth Securities Macquarie Direct Trade E*TRADE Australia Sanford Securities Charles Schwab Australia Westpac Other Don't Know

38.	Which make of the following car do you currently own and/or drive most?
	Please select one answer Nissan Porsche Volkswagen BMW Subaru Toyota Saab Audi Jeep Land Rove/Range Rover Holden Ford Mazda Mercedes Mitsubishi Honda Suzuki Hyundai Volvo Jaguar None Other Don't Know

39.	If you are thinking of buying a personal computer in the next 12 months, what is the major reason for doing so?
	Please select one answer To connect to the Internet To help my kids at school To play videogames To keep my personal finance I'm not thinking of buying a personal computer Other Don't Know

40.	Which supermarket/ convenience store have you visited most often in the past month?
	Please select one answer GreenGrocer.com.au ColesOnline Shopfast.com.au Westfield Shopping Centres Woolworths K-Mart 7-11 Convenience Store Shell petrol service station Caltex petrol BP petrol station Bi-Lo Flemmings Jewel Food Store None Other

41.	What is your gender?
	Please select one answer Male Female

42.	What is your age group?
	Please select one answer 0 to 13 years 14 to 17 years 18 to 24 years 25 to 35 years 36 to 44 years 45 to 54 years 55+ years

43.	Into which of the following groups does your own personal gross income fall, (i.e. your personal income before tax)?
	Please select one answer Up to $19,999 $20,000 to $29,999 $30,000 to $39,999 $40,000 to $49,999 $50,000 to $69,999 $70,000 to $99,999 $100,000+

44.	Into which of the following groups does your combined household gross income before tax fall?
	Please select one answer Up to $29,999 $30,000 to $69,999 $70,000 to $99,999 $100,000 to $149,000 $150,000+

45.	If you live in Australia, do you live in?
	Please select one answer Metropolitan City Regional City Rural Area Other

46.	What is your occupation? What type of work do you do?
	Please select one answer Senior executive Business professional services Sales/marketing Customers services Administration/clerical IT manager Manager of information systems Programmer/ engineer Customer support Student Education Trades person or labourer Home duties Unemployed Retired Other

47.	Are you employed by?
	Please select one answer Private sector Government sector Self employed Other

48.	How many employees work in your company?
	Please select one answer 0-19 20-99 100+

49.	What kind of industry, business or service is carried out by your employer?
	Please select one answer Advertising / Public relations / Marketing Public Relations Computers and Internet Computer Consultant Computer Network Specialist Technology - Computer Manufacturing Technology - Software and Services Finance / Banking / Venture Capital Aerospace / Engineering / Construction Legal / Recruitment Publishing / Media Real Estate Travel / Hospitality Agriculture, Forestry and Fishing Mining Business Services Consulting Manufacturing Electricity, Gas and Water Construction Wholesale Trade Retail Trade Accomodation Cafes and Restaurants Transport and Storage Communication Services Property and Business Services Government and Defence Entertainment / Broadcast / Cable Health and Community Services Cultural and Recreational Services Personal and other services Education Other

50.	If you know, what was the gross revenue of the organisation you work for in the 2000/2001 financial year?
	Please select one answer $0-$499,000 $500,000 - $2,499,000 $2,500,000 - $9,999,999 $10 - 99 million > $100 million Don't Know

51.	Are you the person mainly responsible for making most of the purchase decisions in your household?
	Please select one answer Shared Yes No

52.	What kind of association or community do you belong to?
	Education/Student association Trade unions Commercial buying co-operative Sports Religious Women Computer users group Superfunds None of the above Other

53.	To be eligible to have the chance to win the $2000 cash prize, in 25 words or less, please explain how the Internet has influenced your global mindset:

54.	Would you like to be included in a panel of Australian regular Internet users in return for complimentary access time and chances to win cash, holidays and other prizes?
	Please select one answer Yes No

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Thank you once again for completing this important Global Mindset Online Survey. Remember, the information you have provided is entirely confidential. The winner of the AU$2000 cash prize will be published on the APT Strategies website on July 31st, 2001 and notified by telephone and email. CONFIDENTIAL All work conducted on behalf of APT Strategies is confidential. Under the Code of Professional Behaviour of the Market Research Society of Australia no information about this project, questionnaire or respondents will be disclosed to any third party. © APT Strategies Pty. Ltd. http://www.aptstrategies.com.au A.B.N. 85 060 712 487